Medical Equipment Repair FAQ's

O.R. Solutions was established in 1996. Our repair technicians have more than 30 years of experience as well as direct OEM experience.

Yes, we have a small fleet of state-of-the-art fully equipped mobile labs.

Yes, we repair or replace all makes of fiber optic cables.

We only utilize new components for repairs and rebuilds.

There is no charge for the evaluation. You pay only the freight charges to and from our lab.

OR Solutions, Inc. endoscopic instrument repairs are conditionally warranted to be free from defects in material and workmanship for 90 days from the date of shipment.

Upon receipt of return, any O.R. Solutions repair with such defect will be promptly rectified.

For more details read our Warranty Policy

O.R. Solutions is capable of servicing almost every device used in surgery. This includes ALL power equipment, EVERY make and model of rigid scope, ALL flexible scopes, cameras, thousands of instruments, fiber optics, and the accessories that support them (cables, foot pedals, sheaths, cannulas, etc.). Also Case Carts, IV Poles, Tables, Positioners, and Restraints.

O.R. Solutions repairs laparoscopic, arthroscopic, pediatric, bariatric, ENT, orthopedic, neurosurgical, ophthalmic, endoscopic, and more.

For decades O.R. Solutions has invested in our people, technology, labs and critical components inventory. We understand how the various OEM’s assemble their devices and how they are used in surgery. We have extensive relationships and alliances with our suppliers which ensures the continuous flow of precision parts.

Allowing our technicians to rebuild or remanufacture your surgical equipment generally means significant repair and capital budget reductions for your hospital or surgery center.

One rigid endoscope (lens) standard rebuild – 30% cost reduction.

One rigid endoscope (arthroscope, cystoscope, laparoscope, hysteroscope) broken in half or crushed – over 50% cost reduction.

One semi-rigid ureteroscope – standard repair- 40% cost reduction, broken in half – over 60% cost reduction.

Any and all surgical instruments that have a replacement cost of $900 or more (e.g., kleppingers bipolar forceps, optical biopsy forceps, stone crushers, working elements, bariatric and pediatric forceps, liver retractors, arthroscopy forceps, upbiters, etc.) receive a cost reduction of $1,000 per instrument, representing an opportunity to save $100,000 on just 100 instruments.

“What if we could reduce our repair budget by 30% and our capital budget by 50%? Wouldn’t we be able to add staff, purchase new equipment and become more profitable.”

“O.R. Solutions has over 20 years of experience in complicated surgical equipment repair and is well established and trusted as a top level technical service provider.”

“O.R. Solutions can remanufacture virtually every instrument used in surgery, equipment that is broken, missing ceramic tips, rotators, bovi ports, handles, flush ports, irrigation ports, actuation rods, jaws, crushed tubes, etc.”

We know you need your equipment back quickly to keep the cases on schedule, so we work on your repairs with a sense of urgency.  Turnaround times vary based on the amount of damage:

  • 24-48 hours for minor repairs
  • 3-4 days for more severe damage or complete rebuilds
  • Exception: flexible scopes and power tools with extensive damage

O.R. Solutions has a large inventory of power tools, flexible scopes, cameras, and rigid scopes that are loaned out at no charge while we’re working on your repairs. Customers are responsible for the freight from O.R. Solutions to your facility and back.  Our loaners are provided on a first request basis. All loaners are to be returned within 2 days of the receipt of your repaired equipment.

Damaged equipment (instruments, rigid or flexible scopes, power tools, cameras, etc.) is sent to our lab and evaluated by qualified technicians. Many of our existing customers pre-approve repairs which allows for the shortest tray downtime possible. For customers without a pre-approval agreement, a quotation will be provided with a breakdown of repair work required, price and estimated delivery prior to any work commencing. Your approval and purchase order allows us to complete the repair and return to you in a timely manner.

We return your equipment with a “no problem found” to your facility with no charge for our diagnostic work. You pay only the freight charges to and from our lab.

If you have asked us to evaluate an item for repair and our technical team goes through a complete evaluation to determine the time and materials and then you decline the repair, you need only pay the cost of freight to and from your facility.