Why Choose O.R. Solutions
O.R. Solutions is more than a repair vendor — we are a full LifeCare partner for your surgical instruments. From initial inspection and rapid repair to preventive maintenance, loaner coverage, and detailed cost reporting, we work as an extension of your SPD, Biomedical and Clinical Engineering departments to keep your OR running without interruption.
30 Years Serving Healthcare
Since 1996, O.R. Solutions has built its reputation one instrument at a time. Our technicians have repaired millions of surgical instruments across hundreds of hospitals, ambulatory surgery centers, and specialty clinics throughout the United States.
That depth of experience means we recognize failure modes before they become patient-safety events. We understand the nuances of delicate microsurgical scissors, the torque requirements of laparoscopic trocars, and the alignment tolerances of ophthalmic forceps — because we have repaired each of them thousands of times.
Healthcare facilities trust O.R. Solutions not because we are the lowest bidder, but because downtime is never an option in the OR. Our track record of on-time delivery and clinical-grade repair quality makes us the partner facilities return to year after year.
Skilled Technicians
Decades of combined hands-on experience in surgical instrument and equipment repair
A Team Built on Experience
Our technicians bring decades of combined hands-on experience to every repair. Our lead technician alone has more than 20 years of surgical instrument repair expertise — the kind of deep institutional knowledge that allows our team to tackle problems others walk away from.
We invest heavily in continuous training and education. As surgical technology evolves, so does our team. New instruments, new manufacturers, new techniques — our technicians stay current through ongoing manufacturer training, industry certifications, and hands-on skill development.
The result is a team that can confidently service a broader range of equipment than any other repair provider in the region, with results that meet or exceed OEM specifications every time.
- 20+ years of lead technician experience
- Ongoing manufacturer training and certification
- Specialized expertise across all major surgical equipment categories
- Continuous skill development as technology evolves
ISO 13485 Certified Quality Management
Quality is not a department at O.R. Solutions — it is built into every step of our process. Our facility operates under a fully certified ISO 13485:2016 quality management system, the international standard specifically designed for medical device manufacturers and service providers.
Documented Repair Protocols
Every instrument type has a written work instruction validated against OEM specifications. Technicians follow the same process every time, eliminating variation.
Incoming & Outgoing Inspection
Each instrument is photographed and assessed upon arrival and again before return shipment. Defects are documented and shared with you in your repair report.
Calibrated Test Equipment
All gauges, torque wrenches, and optical comparators are calibrated on a scheduled cycle and traceable to NIST standards — so 'pass' means the same thing every time.
Traceability & Lot Control
We track every repair to the individual technician, date, and part used. If a recall or quality event occurs, we can isolate affected instruments within minutes.
Corrective & Preventive Action
When defects are detected, our CAPA process identifies root cause and drives permanent fixes — not just a one-time patch.
Third-Party Audited
Our ISO 13485 registration is maintained through annual surveillance audits by an accredited third-party registrar — independent verification of our processes.
View our ISO 13485 certificate to confirm current registration status.
Speed & Turnaround That Matches OR Pace
A surgical instrument sitting in a repair depot is costing your facility money and potentially delaying cases. O.R. Solutions built its operations around the reality that healthcare moves fast and cannot afford to wait.
- Same-Day Pickups: Our field representatives offer same-day or next-morning pickup for facilities in our service area. No waiting for a shipping label or a scheduled route.
- Fast Turnaround: Turnaround varies by equipment type, complexity, required parts, and manufacturer, but our process is built to move repairs quickly once customer approval is received.
- Loaner Program Available: When available, loaner instruments can help support case continuity while repairs requiring additional time or specialized parts are completed.
- Rush Service Available: When an instrument is needed for a scheduled case, our rush queue prioritizes critical repairs. Just flag the work order and our team escalates immediately.
Significant Cost Savings Over OEM Replacement
Replacing instruments at OEM list price is the most expensive option available — and often unnecessary. O.R. Solutions restores instruments to full clinical function at a fraction of the cost, with savings that directly improve your department's budget.
| Instrument Category | Typical Savings |
|---|---|
| General Surgical Scissors | 65–80% |
| Laparoscopic Graspers | 60–78% |
| Needle Holders | 70–80% |
| Bipolar Forceps | 65–78% |
| Retractors & Speculums | 60–77% |
| Microsurgical Instruments | 60–80% |
Typical savings ranges are based on historical replacement-versus-repair comparisons. Actual savings vary by instrument condition, manufacturer, and repair scope.
When a facility marks an instrument as beyond repair, O.R. Solutions recovers 98 out of 100 of those items through advanced repair techniques, custom fabrication of worn components, and specialty refurbishment processes.
We Recover What Others Decline
Not every repair company accepts the hard cases. When instruments arrive with cracked box locks, stripped insulation, warped jaws, or worn spring mechanisms, many vendors simply return them as non-repairable.
O.R. Solutions invested in the tooling, the trained technicians, and the specialty processes needed to tackle instruments that would otherwise be discarded. Our 98% recovery rate on items rejected by other vendors translates directly into avoided replacement costs for your facility.
Just as important, every repair has to be cost justified. In some cases, the repair cost may exceed the value of replacing the item, and we are careful to identify those situations before proceeding. We would rather have a customer decline a quote for the right reason than approve work that does not make financial sense.
We fabricate replacement inserts, re-profile jaw geometries, re-insulate handles, and restore spring tension on instruments that other shops simply cannot fix. If we cannot return your instrument to full clinical function, we will tell you honestly and document why.
Mobile Lab — We Come to You
Same-Day On-Site Repair
Schedule our mobile lab and have instruments repaired during your working day. No shipping delay, no courier, and no administrative overhead.
Trained Field Technicians
Every mobile technician completes the same certification program as our facility staff. Mobile does not mean compromised quality.
Full Instrument Assessment
While on-site, our technicians walk the trays with your SPD team, flagging instruments that need immediate attention and those approaching end of life.
No Minimum Volume
Whether you have two instruments or two hundred, we deploy the same service. Smaller facilities get the same access as large health systems.
Sterile Processing Integration
Our teams are trained to work within SPD workflows, following your department's protocols for decontamination and handling to keep the chain of custody intact.
Flexible Scheduling
Monthly, bi-monthly, or on-call mobile visits — we build a schedule around your OR case load, not a fixed calendar that ignores your operational reality.
Reporting & Analytics That Drive Decisions
Every repair we perform generates data. O.R. Solutions turns that data into actionable intelligence your SPD leadership and value analysis committee can use to make better purchasing and maintenance decisions.
Our standard reporting package is included with every service agreement at no additional cost.
- →Per-instrument repair history and cost tracking
- →Set-level reporting to identify high-failure trays
- →Year-over-year spend comparison vs. OEM replacement cost
- →Instrument utilization trends by service line
- →Predictive maintenance flags for instruments nearing end of life
- →Custom reports for Joint Commission and value analysis reviews
What Our Reports Show You
A Model Built Around Your Facility
No two facilities are alike. O.R. Solutions designs its programs around your volume, your budget cycle, your service lines, and your team — not a one-size-fits-all contract.
Dedicated Account Representative
You will have one point of contact who knows your facility, your instruments, and your preferences. No call centers, no ticket queues — just a person who picks up the phone.
Flexible Service Programs
Choose from per-incident billing, monthly managed programs with capped costs, or comprehensive all-inclusive agreements. We structure the program that fits your budget model.
No Hidden Fees
Our quotes are all-inclusive: inspection, repair, QC, packaging, and return shipping. You will never see a line item for handling, fuel surcharges, or administrative fees.
Onboarding & Set Assessment
New clients receive a complimentary baseline assessment of their instrument inventory — documenting condition, identifying immediate repair needs, and establishing a maintenance baseline.
Staff Education
Our representatives provide in-service training for your SPD and OR staff on proper instrument handling, care, and early identification of wear signs that extend instrument life.
Satisfaction Guarantee
If a repaired instrument does not perform to clinical specification within 90 days, we will re-repair or replace it at no charge. Our reputation depends on every instrument we return.
Our Mission & Values
Our mission is to be the most trusted surgical equipment repair partner — delivering OEM-quality results, honest service, and real cost savings to every facility we serve.
Compassion
We understand that every instrument we repair plays a role in patient care. That genuine concern for healthcare providers — and the patients they serve — drives everything we do.
Teamwork
We work as an extension of your SPD, Biomedical and Clinical Engineering departments, collaborating closely with your staff to minimize disruption and keep your surgical trays complete.
Integrity
We give honest assessments. If an instrument can be repaired, we repair it. If it cannot, we say so clearly. Our pricing is transparent — no hidden fees, no surprises.
Accountability
We stand behind every repair we make. If a repair does not meet your expectations, we make it right — no questions asked. Our reputation is built on the quality of our work.
Ready to Partner with O.R. Solutions?
Join hundreds of healthcare facilities that trust O.R. Solutions to keep their surgical instruments performing at the highest level. Start with a repair request or contact us to discuss a custom program for your facility.