Privacy Policy

O.R. Solutions (“ORS,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit www.orsolutionsusa.com or interact with our business, how we use that information, and the choices you have.

What We Collect

Information you provide directly. When you fill out our quote request form, contact form, or otherwise reach out to us by email or phone, we collect the information you give us, which may include your name, business email address, phone number, facility name, and the details of your service inquiry. Please do not include any patient names, dates of birth, or other protected health information (PHI) in form submissions or correspondence.

Information collected automatically. When you visit our website, our hosting provider (Vercel) automatically logs basic technical information including your IP address, browser type, pages visited, and the date and time of your visit. We use Vercel Web Analytics, a privacy-first analytics tool that does not use cookies and does not collect personal information.

How We Use Your Information

We use the information you provide to:

• Respond to your inquiries and provide quotes for our services
• Coordinate equipment repair, pickup, delivery, and on-site services
• Maintain records as required by our ISO 13485:2016 quality management system
• Communicate with you about our services and respond to questions

We use the information collected automatically to:

• Monitor and improve our website’s performance and content
• Understand how visitors use our site in aggregate
• Detect and prevent technical issues or abuse

How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only as follows:

• Service providers. We use Resend to transmit email notifications generated by our website forms. Resend processes your contact information solely to deliver these emails to our team. We use Vercel to host the website and provide analytics.
• Legal requirements. We may disclose information if required by law, subpoena, court order, or to protect our legal rights.

Data Retention

We retain contact form and quote request information for as long as necessary to respond to your inquiry, fulfill any resulting service relationship, and meet our ISO 13485 quality records requirements.

Your Choices

You may contact us to request access to, correction of, or deletion of any personal information we hold about you. We will respond to verified requests as required by applicable law.

Children’s Privacy

Our website is intended for healthcare professionals and business contacts. We do not knowingly collect personal information from individuals under 18 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when this policy was last revised.

Contact Us

Questions about this Privacy Policy or about how we handle personal information may be directed to:

O.R. Solutions
298 N. Main Street, P.O. Box 81
N. Uxbridge, MA 01538
Phone: 508-752-4466
Email: info@orsolutionsusa.com