Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the O.R. Solutions website at www.orsolutionsusa.com (the “Site”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

About O.R. Solutions

O.R. Solutions is a Massachusetts-based provider of surgical equipment repair, maintenance, and refurbishment services for hospitals and surgery centers. We operate under an ISO 13485:2016 certified quality management system.

Use of the Site

The Site is provided for informational purposes — to describe our services, allow potential customers to request quotes, and provide reference information for sterile processing, biomedical, and clinical engineering teams. You agree to use the Site only for lawful purposes consistent with these Terms.

You agree not to:

• Attempt to disrupt, damage, or gain unauthorized access to the Site or any related systems
• Use automated tools to harvest information from the Site
• Submit false or misleading information through any form on the Site
• Use the Site to transmit any unlawful, harmful, or infringing content

Service Quotes and Agreements

Information about our services on the Site is provided for general reference. Quotes provided through the Site or by our team are estimates based on information you supply and may be revised after we evaluate the equipment in question. Any binding service agreement will be governed by the specific written terms agreed between O.R. Solutions and your facility, not by these website Terms.

Intellectual Property

All content on the Site — including text, graphics, logos, images, and other materials — is owned by O.R. Solutions or its licensors and is protected by United States copyright and trademark law. You may not reproduce, distribute, modify, or create derivative works of any Site content without our prior written consent, except for personal, non-commercial reference use.

The ISO 13485:2016 certification mark is used under license from our certifying body.

Third-Party Services

The Site is hosted by Vercel and uses Resend for email delivery. These third parties have their own terms of service and privacy practices, which we do not control.

Disclaimers

The Site is provided “as is” without warranties of any kind, express or implied, including warranties of accuracy, merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

Information on the Site is not a substitute for professional judgment in the maintenance, sterilization, or clinical use of surgical instruments and equipment. Always follow your facility’s policies, manufacturer instructions for use, and applicable regulatory standards.

Limitation of Liability

To the maximum extent permitted by law, O.R. Solutions and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Site.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law principles. Any dispute arising from these Terms or your use of the Site will be resolved in the state or federal courts located in Worcester County, Massachusetts.

Changes to These Terms

We may revise these Terms from time to time. The “Last updated” date at the top of this page indicates when these Terms were last revised. Your continued use of the Site after revisions constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms may be directed to:

O.R. Solutions
298 N. Main Street, P.O. Box 81
N. Uxbridge, MA 01538
Phone: 508-752-4466
Email: info@orsolutionsusa.com